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How kota1888 Handles Your Personal Data

This page tells you exactly what data we collect when you use your account, how we store it, and what rights you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteNo data sold to third partiesJurisdiction-dependent availability
kota1888 How kota1888 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how your details are being used, our support team handles privacy requests directly. You can reach us through live chat, email, or your account help centre — whichever works for you.

Live Chat Open the chat widget from any page on kota1888. A support agent can log your data request and confirm the steps needed to process it.
Email Support Send your privacy request to our support email. Include your registered account name so we can locate your data record without delay.
Account Help Centre Log in to your account and navigate to the Help section. From there you can submit a formal data access or deletion request through a tracked form.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply layered security practices to every account on kota1888 — from the point you enter your OTP at login to the moment a withdrawal lands in your OVO or GoPay wallet. Here is how each area works in practice.

Account Security

Login sessions use OTP verification tied to your registered number. Suspicious access — such as a new device or unusual location — triggers an account review before access is granted.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your settings. You can clear these through your browser at any time without losing your account data.

Data Retention

Active account data is held while your account is open. After closure, we retain only what Indonesian law requires for transaction records. We do not hold marketing profiles beyond that window.

Requesting Changes

You can request a correction, export, or deletion of your personal data at any time. Submit the request via live chat or email; we aim to respond within a reasonable period under applicable law.

Common Questions About Your Privacy on kota1888

Below are the questions we hear most often about how your data is handled. If your question is not covered here, contact us through live chat or the account Help section.

We collect your name, contact details, and the wallet identifiers for your DANA, OVO, or GoPay account. We also log session and device data to secure your account against unauthorised access.

We share data only with payment processors — such as when routing a GoPay or OVO transaction — and only the minimum fields required. We do not sell your data to advertisers or unrelated services.

Log in to your account and use the Help Centre form, or contact us via live chat or email. Include your registered account name so we can match your request to the correct record.

Yes. Submit a deletion request through live chat or email. We will remove data we are not legally required to retain and confirm once the process is complete.

We keep only what Indonesian law requires for transaction and compliance records after account closure. Data beyond that legal retention window is deleted on a scheduled basis.

Wallet identifiers are stored in encrypted form and are used only to process your transactions. We do not store full wallet credentials beyond what the payment processor requires for verification.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.